Our Front Desk duo is Cheri and Jeanette. Jeanette is bilingual and here to help with any translation for our patients. They greet each patient with a welcoming smile! Even though filling out forms isn’t on the top of what a patient wants to do, Jeanette makes sure we get the necessary paperwork completed prior to them seeing the doctor. She approaches each day with humor and a helping hand to our patients! Cheri takes care of patients at check-out. She offers follow-up appointments, explanations to patients regarding their account balance, and she always makes sure to validate their parking tickets!
Our clinical staff team takes care of our patients and our providers! They try to stay one step ahead of everyone’s needs! Each of them offers comfort to those hurting with a hug or a pat on the back. Our clinical staff is great at assisting the providers during clinic, handling patient phone calls, filling out patient forms…all with a smile!
Diane
Molly
Marj. is one of our two surgery schedulers. She takes care of patients for Drs. Kerns and Duncan. Marj enjoys spending time with her family, playing with her dogs, or riding with her husband on their motorcycle!
Lindy has been with ETVA for over 15 years! She does the surgery scheduling for Drs. Harrison and Young. Lindy is married and has one son whom she is very proud of!
Our Back Office consists of four hard-working ladies who help keep ETVA up and running! Trish is responsible for posting payments, Kallie is our operator along with handling all medical records issues, Vicki takes care of all pre-certifications/authorizations/referrals and Angie is responsible for scheduling our patients appointments. We also have Carey who works from home in San Antonio! She has been our Certified Coder since 2005. These ladies work together with many being cross-trained in other departments!
Shelly is one of our Registered Vascular Technologist who started with ETVA in 2007. She is married to Rico and they have three children: Alex, Kobe, and Lanie. Her nickname at the office is ‘Shelly Vascular’!
Sheryl came to ETVA in early 2012. She is one of our full-time Registered Vascular Technologist. She has been happily married to Josh Mason since 2008 and they recently had their first adorable son Ronin Mason in 2015.
Tammy Hollar has been with ETVA since April 2013. She comes to ETVA with 36 years of medical A/R and management experience with specialty practices and hospital business offices. She worked for HCA for many years in Columbus, GA at Hughston Sports Medicine Hospital (the first sports medicine facility of its kind) and the acute care facility, Highland Hospital in Shreveport, LA.
Tammy moved to Tyler in 2005. She has three children and five grandchildren. Tammy is a true animal lover and that is evident by the affection that she shows to her beloved pets! She enjoys being with her family and engaging in several hobbies!
“It is rewarding to work with doctors and coworkers that truly care about patients. Even with the ever changing world of insurance and compliance, ETVA’s focus on their patients remains the same.”
Pam Moore is the Practice Administrator of ETVA. She has worked in the medical field for over 20 years and joined the group in 2011. She takes a hands-on approach to management with teamwork being a high priority!
Pam is married to Allan and enjoys vacationing in Cancun! She has three sons (Josh, Jon, and Jake) along with Allan’s daughters (Cristy & Tammie). She is thrilled to have five grandchildren: Chloe, Zoey, Peyton, Parker, and Savannah!
“Coming to ETVA has been a challenge and a privilege! We have a great group of physicians who take care of each patient as if they were family and our staff works together as a whole! With all of the bureaucratic changes in medicine, the bottom line is to remember the patient first…take care of their needs…and the rest will fall in place. We do this through knowledge, innovation, and compassion!”
